Help

Frequently asked questions

Everything you might want to know about ordering, our rugs, and how we work. If your question is not here, message us on WhatsApp and we will answer it.

How do I place an order?

Every rug is ordered via WhatsApp so we can confirm the details with you personally. Tap the order button on any rug, or message us directly, and we will confirm the size, price and shipping before anything begins.

Why order on WhatsApp instead of using a checkout?

Because every rug is made to order, the final price depends on your size, fibre and design. Ordering on WhatsApp lets us confirm everything with you first, so nothing is a guess and nothing is automated.

Are your rugs really handmade?

Yes. Every Exellica rug is hand-tufted, hand-knotted or hand-woven by skilled artisans in India, using techniques passed down through generations.

What are your rugs made of?

We work across wool, jute, viscose, silk and cotton. Each fibre is chosen for how it feels, wears and holds colour, and you can pick the one that suits your space.

Can I order a custom size, colour or design?

Yes. Every rug is made to order, so you can choose your size, including runners and oversized pieces, adjust the colours, or share a design you have in mind. See the Custom Orders page for how it works.

How is the price decided?

The price depends on the fibre, size and design, and we confirm the exact amount with you on WhatsApp before you commit. All prices are shown in US dollars.

How long does a rug take to make?

Because each rug is handmade to order, the production time varies with the size and design. We confirm the timeline with you when you order.

Do you ship to my country?

We ship to many countries. Message us on WhatsApp with your location, and we will confirm whether we can ship to you, the cost and the delivery time.

Can I see or feel a sample first?

Message us on WhatsApp to ask about a sample for the rug and fibre you are considering.

How do I care for my rug?

Each fibre has its own simple routine. See our Care page for everyday care, spills and a note on each fibre.

What is your returns policy?

Because each rug is made to order, please see our Returns page for the details, or message us on WhatsApp with any questions.

Where are you based?

Our rugs are designed and handcrafted in India and shipped to customers around the world. Every order is confirmed and managed personally via WhatsApp.

Still curious

Ask us anything

If your question is not answered here, send us a message. We are happy to help with sizing, fibres, timelines or anything else before you order.

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Exellica Home Handcrafted in India