Terms of Service

These terms keep ordering clear and fair for both of us. By placing an order with Exellica Home, you agree to them.

How ordering works

• Orders are placed personally via WhatsApp, so every detail is confirmed with you before work begins.
• Your order is confirmed once we have agreed on the design, size, colours, price and timeline, and the agreed payment has been received.
• Prices are quoted in US dollars unless agreed otherwise.

Production and delivery

• Each rug is made to order by hand. Production typically takes 15 to 20 days, and custom designs can take longer. We confirm the timeline with you when you order.
• We ship worldwide with tracked carriers. Shipping costs and estimated delivery times are confirmed before you commit.
• Before you order, we will confirm whether any import duties and taxes are included or payable on arrival.

Returns and cancellations

Because every rug is made specifically for you, our returns policy is explained on the Returns page and forms part of these terms.

Handmade character

Minor variations in colour, texture and dimensions are inherent to handcrafted rugs and are not defects.

Every Exellica rug is hand-woven to order, so no two pieces are identical. Please allow size variance of up to 2 to 3 cm (about 1 to 2 inches) from the stated dimensions, and colour variation of up to roughly 5%. Shades may also appear different on screen depending on your display. These natural variations are inherent to handcrafted work, are not defects, and are not grounds for return or refund.

Our content

The photographs, designs and text on this website belong to Exellica Home and may not be copied or used commercially without our permission.

Governing law

These terms are governed by the laws of India.